Equalize an invoice Cienapps VS Accounting software

Context

When using Cienapps, some invoices were imported from the accounting software. The invoice for accounting software (eg Acomba, Quickbooks, Sage, etc.) has evolved and is no longer identical to that of Cienapps.

A collection is made in the accounting software and it must be made on the Cienapps invoice.

Since the amounts do not balance, cashing in Cienapps returns an overdraft message.

Solution

To equalize an invoice or a batch of invoices, it is possible to redo the invoice with the debit-credit transactions by adding the missing products. However, this dynamic could be laborious.

A suggested solution:

Create a new invoice for the same customer and on the approximate date of the original invoice(s)

Add a product of the type 'Residual customer invoicing' (create it with the type 'without quantity' if required)

Assign the residual amount (the difference between the accounting software and Cienapps)

Invoice and not export it in the accounting system