Management of defective products

Upon your product receiving, it might happen that some of them arrive as defective (such as transport breakage, wrong color, reverse wood grain, etc.). To ensure there is no unnecessary delay for these product replacement, CIenapps allows you to automatically trigger their purchase.

When creating your receiving file, once all superior fields are filled (see Receiving file ), select the defective product and manually adjust the quantity in the ‘'Cancelled’' column. That way, this quantity will be removed from the ‘'to be received’' column, and will automatically trigger a new purchase for that product.

Add in the commentary section the cancelling reason for further reference.