Right click to Cieblink - Broken link with Cienapps
- Jean-François Rioux
ATTENTION - The documentation below only applies to Cieblink users
In summary
In a Cienapps quotation form, right-clicking on a file opens a web page to the Cieblink application.
During this action, Cienapps waits for confirmation / cancellation from Cieblink for the next steps.
It sometimes happens that an internet disconnection occurs at these times.
In these cases, please contact us promptly so that we can resolve this issue as soon as possible.
Internal documentation has been written in order to react to this type of problem for our next calls on this subject.
In details
A right click on the product opens the Cieblink folder.
During this action, Cienapps displays a waiting window with the possibility of using the 'Cancel' button.
In Cieblink, among other things, the action of creating a recipe is possible and Cienapps is waiting for a confirmation / cancellation for a follow-up.
At this time, the internet connection is cut. The link between Cienapps and Cieblink will be broken in case of a new folder. Contact us quickly so that we can correct this problem as soon as possible.